Privacy Policy

Who We Are

Metriq Health is a physician-led hormone optimization clinic located at 77 Rolling Oaks, Suite 110, Thousand Oaks, CA 91361. Our website address is: https://metriq.health

Information We Collect

Information You Provide:

• Contact information (name, email, phone) when you submit a form, join our waitlist, or request a consultation
• Any additional information you choose to share through our contact forms

Information Collected Automatically:

• Device and browser information
• IP address
• Pages visited and time spent on our website
• Referring website or source

We collect this information through cookies, analytics tools, and similar technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and consultation requests
• Send you information you've requested, including waitlist updates and newsletters (with your consent)
• Improve our website and user experience
• Analyze website traffic and usage patterns
• Comply with legal obligations

Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Deliver relevant content

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Types of cookies we use:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand website usage (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertising (if applicable)

Third-Party Services

Our website may use third-party services that collect information, including:

• Google Analytics (website traffic analysis)
• Meta Pixel (advertising and analytics)
• Klaviyo (email marketing)
• Embedded content (videos, maps) from third-party providers

These third parties have their own privacy policies governing their use of your information. Metriq Health is not responsible for the privacy practices of third-party services.

How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. You may request deletion of your information at any time (see Your Rights below).

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time

California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights, including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. Metriq Health does not sell your personal information.

To exercise any of these rights, please contact us at the address below.

Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

Metriq Health — Privacy Inquiries
77 Rolling Oaks, Suite 110, Thousand Oaks, CA 91361
Email: info@metriq.health
Phone: 805-634-3301

We aim to respond to all privacy-related requests within 30 days.